Our Commitment to Your Success
At PEwise, we're confident in the quality of our PE Geotechnical exam preparation course. That's why we offer two guarantees to ensure your satisfaction and success.
✅ 1. 14-Day Money-Back Guarantee
Eligibility
You can request a full refund if ALL of the following conditions are met:
- Within 14 days: Request submitted within 14 days of purchase date
- Less than 25% completed: You have completed less than 25% of the course content (approximately 67 lessons)
- No violations: Your account is in good standing with no policy violations
How to Request a Refund
- Email us at support@pewise.com
- Include "Refund Request" in the subject line
- Provide your account email and order details
- Briefly explain your reason for requesting a refund (optional but helpful)
Processing Time
Once approved, refunds are processed within:
- Processing: 1-2 business days
- Bank/Card Credit: 5-10 business days (depends on your financial institution)
You will receive an email confirmation once your refund has been processed.
🎓 2. Pass Guarantee (Better Than a Refund!)
If you complete the course but don't pass your PE Geotechnical exam, we've got you covered.
What You Get
- Another 3 months of full course access — completely FREE
- Access to all updated content and new materials added since your first enrollment
- Continued access to live Q&A sessions
- Full practice exam access
Eligibility
To qualify for the Pass Guarantee:
- You must have completed the full course (watched all core lessons)
- You took the official PE Geotechnical exam but did not pass
- You can provide your NCEES exam results
How to Claim Your Free Retake
- Email us at support@pewise.com
- Include "Pass Guarantee - Free Retake" in the subject line
- Attach a copy of your NCEES exam results (screenshot is fine)
- We'll extend your access within 24 hours
Important Notes
- Valid for one free retake per customer
- This is NOT a refund—you receive extended course access instead
- No time limit to claim (claim anytime after receiving exam results)
Refund Exclusions
Refunds are NOT available in the following situations:
- After 14 days: More than 14 days have passed since purchase
- Over 25% completed: You have completed 25% or more of the course content
- Previous refund received: If you have already received a refund for this course in the past and purchased again, you are NOT eligible for another refund. We offer ONE refund per customer per course, regardless of the reason for repurchase.
- Policy violations: Your account has been suspended or terminated for:
- Sharing, recording, or distributing course content
- Copyright infringement
- Account sharing or fraudulent activity
- Violation of Terms and Conditions
- Already claimed Pass Guarantee: You've already received a free retake
Frequently Asked Questions
Q: What if I'm at 24% completion on day 13?
A: You're eligible for a refund! As long as you're under 25% and within 14 days, you qualify.
Q: Can I get a refund if I fail the exam?
A: No, but you get something better! You receive 3 more months of free access under our Pass Guarantee. This is more valuable than a refund because you can study again and retake the exam.
Q: What counts toward the 25% completion?
A: Completion is tracked by lessons and topics marked as complete. With 270+ lessons total, 25% equals approximately 67 lessons completed.
Q: Do I need to return anything for a refund?
A: No physical materials to return. Your course access will be revoked once the refund is processed.
Q: How do I know if I qualify for the Pass Guarantee?
A: If you've watched all core lessons and have your NCEES exam results showing you didn't pass, you qualify! Just email us with your results.
Q: What if I got a refund before and want to buy the course again?
A: You can repurchase the course, but you will NOT be eligible for another refund. We allow ONE refund per customer per course. If you've already received a refund previously and decide to buy again, that purchase is final.
Contact Us
Have questions about our refund policy? We're here to help!
- Email: support@pewise.com
- Response Time: Within 24 hours
This Refund Policy is part of our Terms and Conditions. By purchasing a course, you agree to this policy.